I have a faulty product, purchased in-store or from an online reseller.


In case of a non-functioning product purchased in a physical store or from an online retailer, first check the return/exchange conditions of the retailer.

If the terms have not expired, please contact the retailer directly. This is normally within 12 months of purchase.

If the terms have expired, you can contact our Customer Care team who will be able to help you.

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